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Google Cloud launches new AI chatbot for COVID-19 info

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The Fast Response Digital Agent program contains open supply templates for corporations so as to add coronavirus content material to their very own chatbots.

Synthetic intelligence and machine studying are persevering with to take a front-row seat in preventing COVID-19, with Google Cloud launching an AI chatbot on Wednesday. The chatbot, which it calls the Rapid Response Virtual Agent program, will present info to battle the COVID-19 pandemic, as introduced in a Google weblog.

This system will Google Cloud prospects to reply extra shortly to questions from their very own prospects in regards to the coronavirus. It is designed for organizations who want to have the ability to present info associated to the COVID-19 pandemic to their prospects, akin to authorities companies, healthcare and public well being organizations, in addition to journey, monetary providers and retail industries.

SEE: Coronavirus having major effect on tech industry beyond supply chain delays (free PDF) (TechRepublic)   

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Picture: Google

Google additionally presents Contact Center AI for 24/7 self-service help on COVID-19 questions through a chatbot or over the cellphone. Google additionally permits for companies so as to add COVID-19 content material to their very own digital brokers with the power to combine open-source templates from organizations which have already launched related initiatives. As an illustration, Verily partnered with Google Cloud to launch the Pathfinder digital agent template for well being programs and hospitals. It permits prospects to create chat or voice bots that reply questions on COVID-19 signs and supply steerage from public well being authorities such because the Facilities for Illness Management and Prevention and World Well being Group (WHO), in accordance with the Google weblog.

Google has offered documentation on how to build and deploy a virtual agent, whether or not voice or chat.

The Contact Heart AI’s Fast Response Digital Agent program is on the market in any of the 23 languages supported by Dialogflow.

Contact heart companions embody:

  • 8×8
  • Avaya
  • Cisco
  • Five9
  • Genesys
  • Mitel
  • Twilio
  • Vonage

System integrator companions embody:

  • Accenture
  • Deloitte Consulting LLP
  • Infosys
  • KPMG
  • HCL
  • TCS
  • Wipro
  • Maven Wave
  • Quantiphi
  • SADA
  • SpringML

Additionally see 

The latest cancellations: How the coronavirus is disrupting tech conferences worldwide (TechRepublic)
The tech pro’s guide to video conferencing (TechRepublic obtain)
Coronavirus domain names are the latest hacker trick (TechRepublic)
COVID-19 demonstrates the need for disaster recovery and business continuity plans (TechRepublic Premium)
As coronavirus spreads, here’s what’s been canceled or closed (CBS Information)
Coronavirus: Effective strategies and tools for remote work during a pandemic (ZDNet)
How to track the coronavirus: Dashboard delivers real-time view of the deadly virus (ZDNet)
Coronavirus and COVID-19: All your questions answered (CNET)
Coronavirus: More must-read coverage (TechRepublic on Flipboard)

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Picture: Google

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